Animal Gacha Support
Need help, found a bug, or want to share feedback? We would love to hear from you.
Animal Gacha is a mobile collection game where you open packs, collect real animal cards, upgrade your team, and battle through wildlife encounters.
Collect real animals. Open packs. Battle with your wildlife team.
Support Form
Tell us what happened
Send the details here and we will review the issue. Include the steps that caused the problem if you can reproduce it.
Prefer email? support@basaltworks.com
Common questions
Quick answers for the most common Animal Gacha support questions.
How do I get help?Open
Send an email to support@basaltworks.com with a short description of the issue or feedback. If you are reporting a bug, include your device model, OS version, app version, and screenshots if you have them.
Does Animal Gacha require an account?Open
You do not need to sign in. From version 1.2 the app creates an online account for you automatically and keeps your progress in it. Link it to Google, or to Apple on iOS, from the app to keep your progress if you change or lose your device; rankings and PvP require a linked account.
Where is my game data stored?Open
Your progress is kept in your online account on our servers, and the app keeps a copy on the device so you can play offline. If you played version 1.1 or earlier, the app offers to import that save once until January 1, 2027.
How do I delete my account and progress?Open
Open Settings in the app and choose “Delete progress and account”. Deletion is immediate and permanent. If you can no longer open the app, follow https://animalgacha.com/delete-account to request it by email.
How do rewarded ads and purchases work?Open
Animal Gacha uses optional Google AdMob rewarded ads only; every ad request is non-personalized and respects the Google consent choices, which you can reopen in the app. RevenueCat manages purchases and the season pass for your online account through Google Play or the App Store. Basalt Works does not collect your payment card details.